New Patient Experience

New Office Protocol

Dear Patients,

I hope this letter finds you and your family well. My families both at home and in the office are all well and certainly looking forward to returning to a “new normal” schedule.

Dentistry, as you know, is an essential service, but has only been available for painful emergencies. At this time, routine procedures, including cleanings, are not allowed to be performed.

We hope to be notified shortly when we can resume normal office hours. This will be determined by Governor Cuomo and other authorities. We are considered Phase 2.

I am writing to update you on what to expect upon your return. We are taking every precaution and have developed new protocol to ensure the safety of everyone. Please feel free to click the links to explore more information for each protocol.

Your visit will begin as such:

- A warm phone call from our office manager, Tracey, to arrange your appointment and to review a short Pre-Appointment Screen. We may ask you to relax in your car and Tracey will call/text you to come up via the brand new, quiet, and trustworthy elevator.

- As always, our door will be open to avoid unnecessary contact. As you walk in, you will be greeted with the smell of fresh flowers and soft music through our Sonos speakers.

- Please don’t be surprised when Tracey welcomes you behind a clear plexiglass barrier for everyone’s safety, and may be donned with a mask and other PPE.

- She will ask you to kindly step in front of the automatic wall- mounted non-contact infrared forehead thermometer to record your temperature.

- Artistically designed motion-activated hand sanitizer stations will be available at the front desk counter and all treatment rooms.

- The reception room will have only three chairs. Sadly, we will not display our interesting magazines. Our books on travel, flowers and cookbooks can be viewed from afar at this time.

- If you like, please place your cell phone to be recharged and/or sanitized using the UV Box. Tracey will oversee its safety.

- You will be greeted by Nicolas, Nafeesa, Kathleen, or I (please accept our virtual hand shake/hug), and will then be escorted to your treatment room. The extremely comfortable A-dec leather chair is covered with a fitted clear disposable film barrier.

- Our countertops will be free and clear. Only the essentials such as gloves, masks, soap and sanitizer will be present.

- The new 24”computer monitors are now wall-mounted. I came across hygienic keyboards made by Wet Keys. They are designed to be copiously sprayed and wiped with disinfectant. The keyboard is slim and impenetrable. It can even be placed in a dishwasher! (Tip: Keep the USB connection out of the dishwasher!)

- Each treatment room will have high wall-mounted Sonos One speakers for you to ask Alexa to play your favorite music. We have many music sources for you to enjoy including: Pandora Plus, Napster, Spotify, or my personal favorite, Deezer Premium which streams Lossless FLAC. Our television is of course available, however simple peace and quiet may be preferred.

- To reduce nascent oral bacteria, we will ask you to do a 30-second “pre-procedural” rinse with Listerine.

- Before your procedure, we will wash our hands with warm, soapy water. We will then place our mask, visor and gloves, and commence treatment with our "patented" light touch.

- We will be installing the ADS Extra Oral Suction Unit that is positioned close to the oral cavity and evacuates all aerosol that is generated during procedures. I am most excited for this as it is a true game changer!

- Ceiling-mounted air purification units Clean Air UV-24 have been installed throughout the suite. They filter and disinfect the air automatically three times per hour using UV-C technology.

- Nicolas and I will often be using Rubber Dam Technique, which is a latex-free “gasket” that isolates the working area from salivary contamination and unwanted aerosol.

- Priding ourselves as a high-quality, unique, private practice setting, we will work uninterrupted. In the rare case that we are called away, we will return by washing hands, re-gloving, etc.

- Upon completion, the treatment will be reviewed and all of your questions will be answered. You will be escorted to Tracey at the front desk. At this time, the treatment room is completely sanitized using CDC Protocols. All surfaces will be treated with CaviCide or diluted bleach. Equipment will be treated with Optim 33TB and new cellophane barriers will be placed.

- We will do our best to reduce the use of paper and pens. Tracey has an “eagle-like eye” to disinfect what is touched.

- During the course of the day, we will use mobile UV light technology. One is placed in each treatment room, along with the Reception Room. UV technology is completely safe and extremely effective to kill pathogens.

- At time of writing, I am in negotiations to acquire the stealth ceiling mounted Helo -F1 for each treatment room. After speaking with several companies, I feel Puro Lighting has the edge because their Xenon light technology pulsates every 6 seconds with strong UV-A, UV-B, and UV-C wavelengths. Additionally, along with ozone, it eliminates 99.9% of any bacteria, viruses, and fungi in the treatment room. The MTA purchased 150 of their units to disinfect NYC subways and buses every night.

To ensure the UV light is calibrated and effective, I use American Ultraviolet Technology Dosimeters.

As you can see, this is our “new normal”. We are excited to have adopted these new measures and protocols to protect your health and safety.

These are very unique times and we are always looking for ways to improve. Although every industry has been affected, we are optimistic about creating a safe and unique experience to ensure your comfort and well-being. I am looking forward to our new protocol and patient experience. It is being welcomed - not challenged or diminished. Even while changes are happening rapidly in our world, our commitment to you has not...

Please remember and be assured that your oral health care and safety will always be our number one priority.

It is our pleasure to serve you.

“We’ll see you on the other side” - Pilot James Lovell, Apollo 8 Mission

Joseph P. Fusco DDS MAGD

New Patient Experience

Your First Visit:  A Conversation with Joseph Fusco in his Private Office

The keystone to beginning any relationship is a quiet and personal meeting where the time is taken to listen to each and every concern you may have. Here is an opportunity to share both your medical and dental health history. Let’s talk of any past or previous dental visits and procedures. The Likes and Dislikes, the Desires and Avoidable Issues, your visions as to what you would like to attain. We then can begin a dental relationship and allow me to assist in what may be needed to attain and meet your expectations.

"We are what we repeatedly do. Excellence, therefore, is not an act, but a habit." - Will Durant

We Move into the Treatment Room

Here you are introduced to my kind and trustworthy assistant. Nicolas has been working along my side for 15 years. The Initial Examination is begun and performed. It is individually designed for your needs. It can be a “Co-Diagnostic Approach” where you are engaged and shown any findings of interest, or if you wish, a Quiet and Collective Data Gathering.

Photographs and images of your mouth are extremely informative and valuable.

Summary or a Review of Findings

Depending on your needs, we may summarize the information and discuss what is needed, or, if more time is needed in certain complex cases, I would ask you provide me 2 weeks to assemble all the data and complile a clear and concise picture of your oral health. 

Joseph P. Fusco, DDS, MAGD

Joseph P. Fusco, DDS, MAGD

Dr. Joseph Fusco and his team of compassionate dental professionals offer the community of Long Island, NY, world-class dental care using the latest technology. Dr. Fusco is a member of several professional organizations, including:
  • The American Academy of Cosmetic Dentistry
  • The Academy of General Dentistry
  • The Academy of Biomimetic Dentistry
  • The Academy of Microscope Enhanced Dentistry

To schedule an appointment, contact us online or call (516) 766-6767 today.

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